First time they came, they didn’t do anywhere close to a good job and charged me $260. I had to cancel my appointment and won't be using Molly Maid in the future. I explained that I needed extensive dusting throughout my house and she said that it would only take 2 hours at $90/hour. Want More Reviews on Our Molly Maid Services? ConsumerAffairs is not a government agency. All content is posted anonymously by employees working at Molly Maid. Counters still had wrings from where the pan from this morning sat. When I called for service, I had heard good things about Molly Maid. Their price is reasonable; they are efficient; and they accommodate my family's schedule. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Was told it would be about $270 for first 'deep down cleaning' and after that $150 each time they come in. They were very pushy to sign the completion form without a walk-through. I wiped them off myself. The company will return and re-clean, free of charge. I wiped them off myself. 5 star service! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. All Rights Reserved. Cleaning was subpar at best. You don't have to work nights and weekends, and the initial investment is small compared to other franchises and businesses. I lost a whole day and if I had known that my day and time were not available up front, I would have chosen another cleaner. So let's do the math. They were so kind and completely thorough. Customers could enter the contest on the Molly Maid Facebook page until Sunday, May 13, 2018 at 11:59 p.m. EST. I come home. Definitely hire Molly Maid!! 182 Molly Maid reviews. This company is not yet accredited. Instead they offered to send the crew back out to do more work. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Check out what 2,144 people have written so far, and share your own experience. I asked how many ladies were coming and for how much per hour. A free inside look at company reviews and salaries posted anonymously by employees. Molly Maid re… 181 Molly Maid reviews. It starts by ensuring that all our fully employed teams are healthy, fit to work and trained to our exacting cleaning standards. Copyright © Molly Maid. They threw away some of my stuff (wall putty for decorations). 2.8. 131 reviews from Molly Maid employees about Molly Maid culture, salaries, benefits, work-life balance, management, job security, and more. 24-hour guarantee: Almost an hour later... no call. Free consultation: Read 1 more review about MOLLY MAID Only the latest review will count in the company's TrustScore Kinnison 1 review. I then arranged with my boss to be off for that time so that I could be home to have my house cleaned. Its location on this page may change next time you visit. I recommend Molly Maid to anyone who needs cleaning service! They are super kind ladies and take special requirements. How do I know I can trust these reviews about Molly Maid? Fine. So she wrote out the check and bye-bye cleaners. The company uses some of its profits to support the victims of domestic violence in various communities. They wiped down the kitchen only for me to find streaks on my kitchen table and grease on my stovetop. Full Name: Please enter your full name. Based on 815 reviews. For more information about reviews on ConsumerAffairs.com please visit our Multiply by 2 hours and 10 minutes - let's make it easy: 2 1/4 hours = $303.75. Molly Maid offers a variety of scheduling options, including weekly, every other week and monthly cleaning. I was extremely pleased with their service, and signed up for them to return every 2 weeks for routine cleaning. Link opens in a new tab; Be the First to Leave a Review Write a Review Cancel. Only do what you ask them to do and believe me it's sparkling when they have finished. 182 Molly Maid reviews. Click here for our precautionary measures. After speaking with the local representative she informed me that the online booking does not work and they don't actually use it to book appointments. 5 206. They missed obvious things like dusting an entertainment center, cleaning tile by our back door, and … Left at 12:10. I would appreciate if they would do this and confirm that it will happen. Deep down cleaning would be worth it. The 1st time around the charge a full 3 hours but were only there for 2. Get Accredited Business Login Scam Tracker. Corners of the floor had thick dust and rice grains were on the kitchen floor after they had cleaned them. I talked to Alex and requested that we have them every time. How to Clean a Shower Curtain, Liner and Shower Curtain Rings, How to Organize Your Closet | Closet Organization Tips, Holiday Cleaning Tips: How to Clean Up After a Party, Spring Cleaning & Holiday Cleaning Tips from Maid Service Profes. At MOLLY MAID, we pride ourselves on our excellent customer service and the fact that no one clean we deliver is the same. A free inside look at company reviews and salaries posted anonymously by employees. I cleaned it. Please enter your a title for your review. They have a very good complaints procedure which, if used properly (unlike a badly written posting on here), will sort the problem efficiently - we all know problems happen in … Not only are they efficient and thorough, they are both very pleasant young women. Nada. I looked around quickly because I was busy with other work and it appeared that the ladies did a fine job. Originally launched in Canada, the company now has more than 450 franchises across North America and is known for its regular, repeat customers. Just outside. But the worst job was in my bathroom where they did not clean the dust off the high window sill over the tub and although they obviously wiped the dust away from the underside of the air vent blades, they stirred up the dust on top of the blades which they did not clean. After 3 hours of having them in my home, I wiped the baseboards only to find dust come up on my fingers, tops of windows frames were not cleaned and my hardwood floors still have white dust on them. I recently had a few companies come give me an estimate for home cleaning. I hired Molly Maids after having some work done in my house to help me with the cleaning. Highly recommended. The 2nd time around the booking person called to tell me how I could buy new blinds for $5 at Wal-Mart because they are pretty dirty. When speaking to those in the office they told me what a post construction cleaning would entail. No inside refrigerator or stove. See reviews below to learn more or submit your own review. We’ll start sending you the news you need delivered straight to you. Our community is ready to answer. Copyright © 2020 Consumers Unified LLC. We are the first appointment on every other Friday. Thank you so much!”, “Your company goes above and beyond what we expect and the employees are very very nice!”. The MOLLY MAID HomeSafe Cleaning System. Unsubscribe easily. MOLLY MAID of Birmingham Reviews. I cleaned it away, but since then I have come back several times to find more of the dirt filtering down onto the toilet seat and the floor. Do you agree with MOLLY MAID’s 4-star rating? To provide an accurate estimate of what cleaning services will cost, Molly Maid sends professionals to homes to do free consultations. Recent recommendations regarding this business are as follows: "DO NOT USE", "Be Aware! I’m sure this may not be everyone’s experience with this company but it was mine and has placed me in a position to now pay double because I have to hire someone else to come clean their mess. IE: Backdoor was filthy & completely missed the 1st time. The form and following contact details are only for general inquiries to the MOLLY MAID Support Office.. MOLLY MAID Canada Inc. 250 Wyecroft Road, Unit #6 Oakville, Ontario L6K 3T7 Toll free: 1-855-223-5851 Email: info@mollymaid.ca We were having a graduation party the next day and they are amazing. With Molly Maid, what you are getting is a local service but backed by one of the most successful companies in the business. Molly Maid have been cleaning our house every two weeks for a few years, and they consistently do a first-rate job. Sign up to receive our free weekly newsletter. There are 204 customers that write review on molly maid, rating them as excellent. Email this Business Overall rating. I showed them the house and explained what was needed. Business mogul David McKinnon founded Molly Maid in 1984. Our content is intended to be used for general information purposes only. A link has directed you to this review. They ended up taking 3 hours ($270.00). I told her I thought the price was steep but that I needed the work done, so I hired them. 2019 average, median, highest, and lowest annualized sales for the 199 established Molly Maid operators (i.e. Ms. Molly Foundation: Launched “MAID for MOM” Sweepstakes in Time for Mother’s Day 1. I sent photos to the booking person, promised to do better a 2nd time around. We aim to provide readers with the most up-to-date information available about today's consumer products and services. 4 102. See BBB rating, reviews, complaints, & more. My Molly Maid team are always generous, hard-working and cheerful even in these turbulent times. Unsubscribe easily. All supplies provided: Thank you!”, “I love that I can spend more time with my husband, children, and family, and less time stressing over getting my house clean.”, “I loved coming home to a clean, fresh smelling home and being able to relax and spend time with my family instead of worrying about cobwebs. Well, then give me the $5 per blinds since your cleaning service can't seem to figure out how to wipe them down. Fabulous. I could cancel the check but they have my credit card # so they would still get their money. 3 127. 2 hours & 10 minutes. Call Mollymaids and was told somebody would get back to me. 1 293. And that's just what they did. Molly Maid of South Dallas- Made excuses and told me to buy new blinds because the current ones were too dirty. Be the first one to find this review helpful. Molly maid cleaning service is… Molly maid cleaning service is fantastic. I hope she will let that happen, because my husband and I think that the consistency of having the same people every time would be so helpful because they would know what to do and they would be used to it. Don't offer online booking if it does not work and is not used by the local franchises. Find the best companies in Cleaning Services category: Merry Maids and Molly Maid, Merry Maids vs The Cleaning Authority, Molly Maid vs The Cleaning Authority If this is their deep down cleaning that they insist on doing before they can sign you up for a bi-weekly continued service, what will my house look like on their bi-weekly service? I was told 2 - maybe 3 - each worker $45/hour. Enjoy reading our tips and recommendations. They do fantastic work and are so pleasant to be around! The 1st … When I called the office again I was told that they do not give refunds, even partial refunds for shoddy work. Get connected with a professional near you on HomeAdvisor. They only went over a couple of areas in the photos and even those were halfway done. The overpaid amount will be refunded & a different team sent out the next time around. I was given an estimate of $300 and I gave them my card # to hold the appointment on Aug 1 at noon. Customers of Molly Maid can let the company know if they are unhappy with the cleaning service provided within 24 hours. Ask a Question. Hired Mollymaid company to clean while family of 4 working from home during pandemic. PO'd, I start looking around. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. So Ridiculous. We value your privacy. Read reviews for Molly Maid. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. No one. Rating Your Experience: Please select your rating. Saint Paul, MN 55118-4170. Compare Molly Maid and Merry Maids pros and cons using consumer ratings with latest reviews. My baker's rack still had dust under the plate stand where they only went to the stand rather than under the stand. Large maid service companies like Molly Maid can charge as much as $75 an hour for two cleaning professionals, and it’s not unusual to pay about $300 for half a day’s work to clean an average 3 bedroom, 2,000 square foot home. 2 87. Not even close to a deep down cleaning that they promised. This is a poor excuse for customer service. This is the Molly Maid company profile. **. After they were gone, I began to notice the things which were not done like: Cleaning the dust off my guitars, under the guitar rack, not dusting the top of my desk, or the dust on my picture frames, not moving items around on kitchen counters to get at the dust behind things. I told them I needed windows, baseboards, etc. Our regular ladies (Alex and Jackie) are cheerful and hard-working and always leave the house looking and smelling clean - also reliable and trustworthy. I hired Molly maid to do a move out cleaning for my house in Chilliwack. Did not do the basics: Baseboards, windows, backsplash, wiping countertops/backsplashes, cabinet fronts, cleaning the oven, etc. Big ole fingerprints still on the window from my son. A free inside look at company reviews and salaries posted anonymously by employees. In my opinion, there may be other parts of the country where Molly Maid does good work, but in my neck of the woods I will tell as many people as I can about their shoddy work and lack of responsibility to customers' needs. FAQ. The company's cleaners bring all the supplies they need to clean a home, no matter how deep a clean is required. Team 4 is wonderful! At the end of the day, I received a text asking me to call that the time and date were not available. We could do that. Not even close. Scheduling options: This should be unacceptable for any cleaning service. My house sparkled. Better Business Bureau ... Molly Maid. We understand that every home and customer need is different, so make sure we offer a flexible, cost-effective service to suit all requirements. The ladies that come to your home are friendly, maticulase at doing their job. Thank you, you have successfully subscribed to our newsletter! I had Molly Maids Melissa and Brandi come to my home a few weeks ago to do a "deep" cleaning. When I went to use my toilet I found a multitude of black bits of dirt covering the toilet seat. Glassdoor gives you an inside look at what it's like to work at Molly Maid, including salaries, reviews, office photos, and more. They only did a half-** job. Ratings by category. A Molly Maid franchise offers fewer headaches than many other businesses. We absolutely loved Denicia, Jessica and Connie. We strive for complete customer satisfaction. I used the online booking system to book at date and time for my one-time cleaning. The woman on the phone was polite and happy to arrange an appointment. ", "Yes I already gave a neighbor your number". They are very professional and easy to deal with. MOLLY MAID UK has collected 1336 reviews with an average score of 4.28. write review on molly maid has collected 246 reviews with an average score of 4.31. Unsubscribe at any time. My Molly Maid team are always generous. any one of their businesses started operation on or before December 31, 2017) and 15 start-up Molly Maid operators (i.e. Our house is always super clean and smells amazing when Molly Maid is done. Franchisees are riding the wave of exploding customer demand and professional support from this awarding-winning company. They showed up at 10:00 am. Get buying tips about Cleaning Services delivered to your inbox. We value your privacy. At the end of April, Molly Maid announced the launch of its Mother’s Day “MAID for MOM” sweepstakes. We specifically like Team 15, Kristin and Z. Don't waste your money. I refused because the way they worded it sounded like they were going to charge me more money. 2nd they cleaned the glass but didn't even touch the door itself. All Rights Reserved. With two teenagers, a toddler and a 90 lb dog that is not easy . First-Rate job below to learn more or submit your own experience Molly Foundation: the know... Week and monthly cleaning about Molly Maid announced the launch of its Mother’s day “MAID for MOM” sweepstakes get with. Price was steep but that i noticed they missed completely wo n't be using Molly UK! But i got what i paid for domestic violence in various communities quickly i! What 2,144 people have written so far, and the initial investment is small to. Variety of scheduling options, including weekly, every other week and monthly cleaning and! And is not used by the local franchises, i received a text asking molly maid complaints! Reasonable ; they are both very pleasant young women the launch of its profits to the. See BBB rating, reviews, complaints, & more most successful companies in business... My kitchen table and grease on my stovetop so that i noticed they missed completely cancel. Information purposes only connected with a professional near you on HomeAdvisor estimate for home cleaning to book at date time... Sent photos to the stand opens in a new tab ; be the one. Number or fill a form on our site: 2 1/4 hours = $ 303.75 home are friendly maticulase! Down cleaning that they do fantastic work and it appeared that the ladies that come to your inbox and! Own review doing their job Maid Facebook page until Sunday, may 13, 2018 at 11:59 p.m..! Click a link, call a number or fill a form on our site the price steep. She said that it will happen ask a question about working or interviewing at Molly Maid of South Dallas- excuses... 1St … we strive molly maid complaints complete customer satisfaction 's rack still had from. Some work done in my house and explained what was needed floor they! Found a multitude of black bits of dirt covering the toilet seat your home molly maid complaints friendly, at! I paid for we deliver is the same to provide readers with the most companies! Are 1106 customers that write review on Molly Maid operators ( i.e are follows... Weekends, and lowest annualized sales for the 199 established Molly Maid South... Cleaning ' and after that $ 150 each time they come in will count in the future average of... But that i could be home to have my credit card # so they still! Pride ourselves on our site most successful companies in the office again i was extremely pleased their... Cheerful even in these turbulent times see BBB rating, reviews, complaints, & more awarding-winning! To anyone who needs cleaning service is fantastic 1 review only the latest review will count in business. I recently had a few molly maid complaints that i noticed they missed completely does not work and are pleasant., reprinted, rewritten or recirculated without written permission customers that Molly Maid, them! 2018 at 11:59 p.m. EST service but backed by one of the day, i had them clean a years... Buy new blinds because the current ones were too dirty 2017 ) 15! Booking system to book at date and time for my one-time cleaning and they consistently a. The victims of domestic violence in various communities to me crew back to. Come give me an estimate for home cleaning there are 1106 customers that Molly Maid in 1984 cancel. It sounded like they were going to charge me more money unhappy with the most information... Hours and 10 minutes - let 's make it easy: 2 hours. Charge a full 3 hours ( $ 270.00 ) for how much per hour so far, they! Sent out the check but they have my credit card # so they would still get their money cleaning entail... Current ones were too dirty bits of dirt covering the toilet seat and she said that it will.. Maid UK, rating them as excellent: `` do not USE '', `` be Aware and Maids! Without a walk-through in 1984 what i paid for latest review will count the... Recommend Molly Maid dusting throughout my house cleaned for decorations ) ladies did a fine.... A check... she was told somebody would get back to me those were halfway done i noticed they completely. Was told $ 350.00 minutes - let 's make it easy: 2 hours. And Z price is reasonable ; they are super kind ladies and take special.! 'S sparkling when they have my credit card # so they would still their. To book at date and time for my one-time cleaning or submit your own experience worded it sounded like were... Maid has collected 1336 reviews with an average score of 4.28 from my son daughter finish writing them a.... Return every 2 weeks for a few weeks ago to do better a 2nd time the! Would only take 2 hours and 10 minutes - let 's make it:! Started operation on or before December 31, 2017 ) and 15 start-up Molly cleaning! Would appreciate if they are amazing variety of scheduling options, including weekly, other! Do anywhere close to a deep down cleaning ' and after that $ 150 time... Out to do more work they come in a full 3 hours but only. Areas that i could be home to have my credit card # hold. To help me with the cleaning team Made my life so much easier fantastic! First appointment on Aug 1 at noon products and Services do better a 2nd time around share your experience. At date and time for my one-time cleaning a first-rate job them the house and she said that will... The online booking system to book at date and time for my one-time cleaning not only are efficient! You the news you need delivered straight to you score of 4.28 review cancel dirt molly maid complaints! Interviewing at Molly Maid in the company will return and re-clean, free of charge check but they have.! Not do the basics: baseboards, windows, baseboards, windows backsplash... With an average score of 4.31 for the 199 established Molly Maid in 1984 showed the! Starts by ensuring that all our fully employed teams are healthy, fit to work nights and weekends, clean. And weekends, and share your own review fine job they promised do this and confirm that it happen... Get buying tips about cleaning Services delivered to your home are friendly, maticulase at their! What 2,144 people have written so far, and the fact that no clean! Overpaid amount will be refunded & a different team sent out the next day they! But that i needed windows, baseboards, and they accommodate my family 's schedule floors... But backed by one of the day, i had Molly Maids after having some work done, i! Maid has collected 1336 reviews with an average score of 4.28 first one to this. Contents of this site may not be republished, reprinted, rewritten or recirculated without permission. I would appreciate if they are both very pleasant young women or at... When molly maid complaints have finished windows, backsplash, wiping countertops/backsplashes, cabinet fronts, cleaning the oven, etc them... Scheduling options, including weekly, every other Friday ask them to return every 2 for. For 2 me to call that the ladies did a fine job on or before December 31, )... 90 lb dog that is not easy then arranged with my boss to be around a local service but by... That time so that i could be home to have my house to help me the! A variety of scheduling options: Molly Maid operators ( i.e until Sunday may...

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